If as a resident, relative, member of staff or visitor you feel that there is cause for complaint, you should first discuss the matter with the Registered Manager, Julie Woodhouse.
How do I make a complaint?
You can make a complaint by:
- Post, using the address at the bottom of the page
- Telephone the Main Office using the telephone number at the bottom of the page.
- Visit The Limes Residential Home and speak to Julie Woodhouse or in a time of unavailability, a Team Leader or staff member of the Main Office.
- Record the complaint in the Complaints Register, which is available in the Communication Room at all times.
A full investigation will be made into the complaint, and you will be advised of the results as soon as possible, within a 28 day period. If after this investigation you are still not satisfied, or if you wish to discuss your complaint with a registration officer, then you should contact the Inspection Unit at:
Care Quality Commission
CQC National Customer Service CenterCitygate
Newcastle Upon Tyne
Telephone: 03000 61 61 61