If as a resident, relative, member of staff or visitor you feel that there is cause for complaint, you should first discuss the matter with the Registered Manager, Julie Woodhouse.   

How do I make a complaint?

You can make a complaint by:

  • Post, using the address at the bottom of the page
  • Telephone the Main Office using the telephone number at the bottom of the page.
  • Visit The Limes Residential Home and speak to Julie Woodhouse or in a time of unavailability, a Team Leader or staff member of the Main Office.
  • Record the complaint in the Complaints Register, which is available in the Communication Room at all times.  

A full investigation will be made into the complaint, and you will be advised of the results as soon as possible, within a 28 day period. If after this investigation you are still not satisfied, or if you wish to discuss your complaint with a registration officer, then you should contact the Inspection Unit at:  

Care Quality Commission

CQC National Customer Service Center
Newcastle Upon Tyne
NE1 4PA 

03000 61 61 61  
Website: External link opens in new tab or windowhttps://www.cqc.org.uk/contact-us
Email: External link opens in new tab or windowenquiries.eastmidlands@cqc.org.uk