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If as a resident, relative, member of staff or visitor you feel that there is cause for complaint, you should first discuss the matter with the Registered Manager, Julie Woodhouse.  

How do I make a complaint?

You can make a complaint by:

  • Post, using the address at the bottom of the page
  • Telephoning the Main Office using the telephone number at the bottom of the page
  • Visiting The Limes Residential Home and speaking to Julie Woodhouse or in a time of unavailability, a Team Leader or the Main Office
  • Record the complaint in the Complaints Register, which is available in the Communication Room at all times.  

A full investigation will be made into the complaint, and you will be advised of the results as soon as possible, within a 28 day period.  

If after this investigation you are still not satisfied, or if you wish to discuss your complaint with a registration officer, then you should contact the Inspection Unit at:  

Care Quality Commission
East Midlands Region
Newcastle Upon Tyne
NE1 4PA 

Telephone: 03000 61 61 61  

Email: enquiries.eastmidlands@cqc.org.uk