If
as a resident, relative, member of staff or visitor you feel that there is
cause for complaint, you should first discuss the matter with the Registered Manager, Julie Woodhouse.
How do I make a complaint?
You can make a complaint by:
Post,
using the address at the bottom of the page
Telephoning the Main Office
using the telephone number at the bottom of the page
Visiting The Limes
Residential Home and speaking to Julie Woodhouse
or in a time of unavailability, a Team Leader or the Main Office
Record the complaint in the Complaints
Register, which is available in the Communication Room at all times.
A
full investigation will be made into the complaint, and you will be advised of
the results as soon as possible, within a 28 day period.
If
after this investigation you are still not satisfied, or if you wish to discuss
your complaint with a registration officer, then you should contact the
Inspection Unit at:
Care Quality Commission East Midlands Region
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA
